If you've gone looking for Vivint in Canada recently and come up empty, you're not imagining it. Vivint sold its Canadian business to Telus in June 2022 and stopped operating in Canada. The reported price was around $132 million.
That surprises a lot of people, including former customers who never entirely registered the change. Here's what happened, what it means if your system came from Vivint, and how to think about what comes next.
Account-specific questions can only be answered by your current provider — check your own agreement and billing directly with them.
The Short Version
Vivint Smart Home sold its Canadian operations to Telus in 2022 and ceased conducting business in Canada apart from a temporary transition arrangement. Canadian customers and their monitoring moved over to Telus.
This wasn't a one-off. Telus had already acquired ADT's Canadian operations in November 2019, in a deal reported at roughly $700 million. Two of the biggest recognizable names in Canadian home security are now the same company.
So if you're comparing Vivint against ADT against Telus in Canada in 2026, you are, in practical terms, comparing Telus against itself.
What This Means If You Were a Vivint Customer
A few things worth checking on your own account:
- Who bills you now, and under what terms. Ownership changes don't necessarily reset an agreement. Find out what you're currently signed to and when it ends.
- Whether you own your equipment. This is the question that catches people out. Under many national plans the hardware is financed or bundled into the monthly fee rather than owned outright. If you don't own it, your options at the end of a term are narrower than you might assume.
- What your equipment actually is. Some Vivint-era hardware is proprietary, which affects whether another company can service or reuse it.
None of that is a reason to panic. It's a reason to read your paperwork before you make a decision.
Why This Keeps Happening
Home security in Canada has consolidated hard. Big telecoms buy security companies because monitoring is recurring revenue that pairs neatly with an existing bill.
There's nothing sinister in it, and bundled providers do some things genuinely well — one bill, a familiar brand, broad call-centre coverage. But consolidation does mean fewer independent options, and it means the company you signed with may not be the company you end up with.
That's the practical argument for caring about ownership and contract length up front, whoever you buy from.
What to Look at Before You Sign Anything Next
Whether you go with Telus, us, or someone else entirely, these are the questions that decide how much freedom you have later:
Do I own the equipment, or am I renting it? If it's yours, cancelling service doesn't cost you the hardware and the system keeps working locally.
How long am I committed? Multi-year agreements are normal in the bundled model. Just know the term and the cancellation terms before you sign, not after.
Is monitoring required or optional? These are different products. Optional monitoring means you can change your mind without penalty.
Where is the hardware made? Worth asking anyone. The cameras we install are NDAA-compliant, meaning they avoid the Chinese-manufactured surveillance equipment restricted under US federal law — relevant if you handle sensitive information or expect procurement or insurance questions.
Who actually shows up? Call-centre support has real advantages, including availability. A local team has different ones. Neither is automatically right.
Where We Fit
We're a small, veteran-owned installer based in Leduc, serving Edmonton, Sherwood Park, St. Albert, Spruce Grove, Beaumont and the surrounding corridor. We're an authorized Ajax Systems dealer.
Our model is deliberately the opposite of the bundled one: you own your equipment outright from day one, there's no long-term contract, and monitoring is optional — a fully-monitored option is available, just ask for a quote. If you're coming off a national agreement, our switch page explains how the transition works, and we'll tell you honestly whether any of your existing gear can be reused.
We're not going to pretend a national provider is a bad choice. If one bill and a big brand is what you want, that's a legitimate preference. We're a different option, for people who want to own their system and deal with someone nearby.
FAQ
Can I still get Vivint in Canada? No. Vivint sold its Canadian business to Telus in June 2022 and ceased Canadian operations. The brand still operates in the United States.
What happened to my Vivint system and monitoring? Canadian customers transitioned to Telus. For anything specific to your account, agreement or billing, contact Telus directly.
Didn't Telus also buy ADT Canada? Yes — Telus acquired ADT's Canadian operations in November 2019, several years before the Vivint deal.
Can you take over a system installed by a national provider? Sometimes, depending on the equipment and your current agreement. Some hardware is proprietary and can't be reused. We'll assess what you have and give you a straight answer.
Get a Free, No-Pressure Assessment
If you're rethinking your setup, we'll assess your property at no cost and lay out your options with no obligation. Call 825-957-1200 or use our contact page.