Telus SmartHome Security is a familiar option for Albertans, especially if you already have Telus services. It is a solid product, and bundling can be convenient. But it is not the only way to protect your home. If you want a local team and equipment you own, here is a fair comparison so you can choose what fits.
Offers and terms change, so confirm current details with any provider directly.
What Telus SmartHome Offers
Telus SmartHome Security is a national, professionally monitored smart-home system, often bundled with other Telus services. Its strengths are real: a recognizable brand, app-based smart-home features, and the convenience of one company for several services.
If having everything on a single Telus bill matters to you, that is a genuine benefit. The comparison below is not about good versus bad. It is about two different models.
Contracts and Commitment
National providers commonly use multi-year service agreements, often tied to financing the equipment over time. That is a normal part of the model. Just read the term length and any cancellation conditions so there are no surprises later.
Our model is built differently: no long-term contract, and you can cancel monitoring with 30 days notice. We explain this on our switch page. If you dislike being locked in, that is a meaningful difference.
Equipment Ownership
With many bundled plans, the equipment is part of your ongoing payments, and ownership terms vary. With Loch, you own your equipment outright from day one.
Ownership matters when you move, cancel, or want to change your setup. If you like the simplicity of the hardware just being yours, the local model fits. If you prefer one managed relationship for everything, a bundled provider may suit you better.
Monitoring Stays Optional
Telus SmartHome includes professional monitoring as part of its service. With us, monitoring is optional. You can have a centre respond to alarms, or self-monitor with alerts to your phone, and switch between them as your needs change. That flexibility is part of what no-contract means. See our pricing page.
Support and Local Knowledge
A national provider offers call-centre support, which can mean broad availability. That is useful.
We offer something different: a local team that knows Edmonton, Leduc, Sherwood Park, St. Albert, Spruce Grove, and Beaumont. When something needs a hands-on visit, we are nearby, and when you call 825-957-1200, you reach people in your region rather than a distant queue. Some homeowners value a big call centre; others want a local relationship. Both are fair choices.
Pricing Structure
Bundled providers often lead with a single monthly figure that blends equipment, monitoring, and financing into your overall bill. Local installers tend to separate the one-time equipment cost from optional monitoring, which can make the total easier to compare. Look at the full multi-year cost, not just the first monthly number.
Who Each Option Suits
Choose a bundled national provider if you want everything on one bill, value brand familiarity, and are comfortable with a longer agreement.
Choose a local installer if you want to own your equipment, avoid long-term contracts, keep monitoring optional, and work with a nearby team. Neither is the wrong answer; it depends on what you value. Explore what we offer on our home services page.
FAQ
Is Telus SmartHome a bad choice? No. It is a capable, convenient product, especially if you already use Telus. We simply offer a different model: ownership, no long-term contract, and local service.
Can I switch from a bundled provider to a local installer? Often yes, depending on your current agreement. We can review your options on our switch page.
Do you provide monitoring like Telus does? Yes, as an option. With us, monitoring is your choice, not a requirement, and you can cancel with 30 days notice.
Get a Free, No-Pressure Assessment
The best way to compare is to see real options for your home. We will assess your property for free and give you honest pricing with no obligation. Call 825-957-1200 or use our contact page.